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SDM-v9 Certification Guide: Master Service Desk Manager v9 Skills and Prepare for Exam Success

A modern service desk is no longer simply the place where employees report technical problems. It has become a central part of the employee and customer experience, influencing productivity, satisfaction, operational resilience, and the organization's perception of IT. The Service Desk Institute's Service Desk Manager Professional Standard v9 reflects this change. SDI says version 9 shifts the...

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